Support at FranchiseHelp

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Recent activity by Support at FranchiseHelp Recent activity Votes
  • How do delivery APIs work?

    FranchiseHelp clients often need our guidance setting up and editing their delivery APIs. Great news! We are compatible with most CRMs, so all you have to do is tell Ilana or Cristal (ilana@franchi...

  • What's refundable, and how do I submit?

    Here's FranchiseHelps' lead replacement policy. We accept lead replacement requests for non working phone, email, underage (<18yrs old), or insufficient funds (having less than the liquid capital r...

  • What is my dashboard and how does it help me?

    As a FranchiseHelp client, you have access to a private dashboard (accessible 24/7/365) where you can manage your plan. This dashboard gives you the ability to: View and export your leads in real ...

  • How do geo filters work, and how can I update them?

    We are able to target franchisee candidates in ways: By whole states By zip codes By a whole state, except zip codes If you'd like to update these geo filters, you can do so by emailing your requ...

  • Is there a free trial offer?

    Three months is our standard initial commitment, as it takes time to work the leads and establish a credible data set. There is no free trail offer.The initial term allows you to work enough leads ...

  • When am I billed, and for what?

    FranchiseHelp bills on a post-pay system, which means that each month you'll get a bill for the leads you receive in the previous month. For instance on June 1, you'll be charged for all the leads ...

  • Why am I getting so few leads?

    If you're not getting as many leads as you would like to, it's likely because of your filter requirements. If you have a very high liquid capital requirement, or a small geo target (a few states, o...

  • What's the industry average around contact rate?

    According to our latest research (Spring 2021), lead contact rate for first touch hovers around 20%. That's across the board for sales in general, not just for franchising. Please note that auto-re...

  • What should I track in my CRM?

    Track. Everything. Entirely through your funnel. The more data the better. Here are a few suggestions of what you should track for each lead: Time of lead creation First call attempt timestamp Sub...

  • How do I pick a liquid capital level, and where should I set it?

    A franchise brand's Liquid Capital Requirement is the amount of money that a potential franchisee needs to have ready access to in order to open a new location. Each brand is different, but most fr...